1. General questions

What is the status of my order?

An account is necessary to check the status of your order. If you have an account, please log in to check on the status of your order.

Can I change my order?

If you would like to make a change your order please contact us at customerservice@farmcollector.com or call 1-866-624-9388. Orders that have already shipped cannot be changed.

Where do you ship?

For most items we ship to all locations globally. Some items due to restricted weight or dimensions are only available in the continental United States. Please check the item description before ordering.

How long does it take to ship my order?

Most orders ship within 3 to 5 business days.

2. Payment

What payment methods do you accept?

We accept all major credit cards, Shop Pay, Apple Pay, Google Pay, and Meta Pay.

Which currency will I be charged in?

All orders are charged in U.S. Dollars.

Do you offer 3 or 4 times payment option?

If using Shop Pay, some orders may be available for installment payments. Please check this option on the checkout page.

4. Returns

Do you accept returns?

Yes. Please view our returns/refunds policy here.

Are returns free?

Customers are responsible for the cost of shipping returned merchandise.

How long does it take to process a return?

Please allow to business days to process a return.